HERE AT
Natural Love Hair Company, We provide Professional Natural Hair Care, Loc Care, Loc Extensions, Color Application/Care, Re-Ties(Re-Tightens), Bitty Loc Applications and Transitioning Hair Care.
ALL NEW CLIENTS MUST SCHEDULE A NEW CLIENT CONSULTATION BEFORE ANY SERVICE...
P O L I C I E S
1. LATE GUEST POLICY
We value your time and appreciate your punctuality. Please arrive on time for your appointment to help us maintain an efficient schedule for everyone. A grace period of 7 minutes will be provided, after which a late fee of $1 per minute will be applied to your bill. If you exceed a 20-minute delay, rescheduling will be required, along with a $50 re-scheduling fee.
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2. NO CALLS NO SHOWS
No call, no shows are not tolerated. We reserve the right to apply 100% of the service amount for appointments with no prior communication or notice.
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3. RE-SCHEDULING
If you are unable to attend your appointment, please contact us before your scheduled time. A rescheduling fee of $50 will be incurred if you notify us within the 3-day window preceding your appointment.
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4. REFUND POLICY
Due to the nature of our services, we regret to inform you that we do not offer refunds.
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5. LAST MINUTE CANCELLATIONS
To compensate for the reserved time and the difficulty in accommodating last-minute changes, a 100% service fee will be charged for any cancellations made on short notice.
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6. ILLNESS POLICY
In an effort to maintain a healthy environment, please reschedule your appointment if you are feeling unwell.
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7. OVERDUE MAINTENANCE
Clients who have not been consistent with their Loc Process and have not visited the salon in 3 months or more will need to set up another consultation.
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8. CARDS ON HOLD
All clients are required to have a card on file for our records and the security of the cancellation policy. Your card will only be charged if you fail to show. If your card does not go through, you will no longer be welcome.
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By scheduling with us, you agree to comply with and adhere to the terms outlined in these policies. Thank you for your understanding and cooperation.